Privacy Policy

Welcome to Sporx Bicycle (“we”, “our”, “us”). Your privacy is important to us, and this Privacy Policy explains how sporxbicycle.com collects, uses, discloses, and protects your personal information when you use our website and services, including Service at Home and In-Shop Services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.

• Personal Information: When you book a service, contact us, or visit our store, we may collect: - Name, Mobile number, Email address, Residential address (for Service at Home), Billing and payment details (processed via secure third-party gateways)
• Service Information: Bicycle details (brand, model, condition), Service history and preferences, Appointment details (date, time, location).
• Technical Information: When you visit our website, we may automatically collect:- IP address, Browser type, Device information, Pages visited and time spent, Cookies and similar tracking technologies.

• Book, manage, and deliver Service at Home and In-Shop services
• Communicate service updates, confirmations, and support
• Improve our services, website, and customer experience
• Process payments securely
• Send important notifications, offers, or updates (only if permitted by you)
• Comply with legal and regulatory requirements

For Service at Home, we may collect and use your address and location details solely for:

• Scheduling and delivering the requested service
• Assigning service personnel

Our service staff are trained to respect customer privacy and only access information required to perform the service.

When you visit our physical store:

• We may record your service details and contact information for billing and warranty purposes
• CCTV surveillance may be used inside the shop for safety and security

We use cookies to:

• Enhance website functionality
• Analyze website traffic
• Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect some website features.

We do not sell or rent your personal information.

We may share your information only with:

• Trusted service partners (technicians, delivery personnel)
• Payment gateway providers
• Legal or government authorities if required by law

All third parties are required to maintain confidentiality and data security.

We implement appropriate technical and organizational measures to protect your data against:

• Unauthorized access
• Loss
• Misuse
• Alteration

However, no method of transmission over the internet is 100% secure.

We retain personal information only as long as:

• Necessary to provide services
• Required for legal, accounting, or operational purposes

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.